📜 Motrox Return & Exchange Policy

At Motrox, your satisfaction is our top priority. We take pride in delivering premium, stylish, and flawless products. However, if you are not fully satisfied with your purchase, our return and exchange policy is outlined below.

🔄 General Return Window

• Customers may request a return or exchange within 14 days of receiving their order.

• Items must be unused, unworn, and in original condition with all tags and packaging.

• Postage and return shipping costs are the responsibility of the buyer, unless the product was received damaged or incorrect.

📏 Sizing

• We process all orders strictly according to the size selected at checkout.

• Size charts are provided on all clothing items for your convenience.

• Returns due to sizing issues will only be accepted within 14 days of delivery.

• For the best fit, please cross-check your measurements carefully before placing an order.

🎨 Color

• Slight color variations may occur due to lighting and screen settings.

• If the color significantly differs from the product images, customers may submit a claim with product photos within 14 days of delivery.

• If the color is unavailable for replacement, a refund will be issued.

✂️ Custom-Made Products

• Custom-made and personalized products are non-refundable and non-exchangeable.

• If we fail to produce the item according to the specifications you provided, you will be eligible for a replacement or refund.

❌ Order Cancellations

• Cancellation requests must be made as soon as possible.

• Within 24 hours: 5% cancellation fee

• Within 48 hours: 25% cancellation fee

• Up to 5 days: 50% cancellation fee

• No cancellations are accepted after 5 days of order confirmation.

📦 Damaged or Incorrect Items

• If an item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.

• A replacement will be shipped at our expense once the claim is approved.

💳 Refunds

• Refunds are processed within 5–7 business days once the returned item is received and inspected by our Quality Control team.

• If delivery exceeds 29 days from payment confirmation and you no longer wish to wait, you may request a full refund.

• Shipping charges are non-refundable (unless the item was damaged or incorrect).

🚚 Shipping

• Free shipping within Australia.

• International orders: Shipping charges apply and are non-refundable.

📧 Contact Us

For returns, exchanges, or any questions, please email us at:
contact@motrox.com.au