Items must be unused, unworn and in original condition, with all tags and original packaging intact. Return postage for change of mind is yours; for faulty, damaged or incorrect items, Motrox pays.
03
Refund in 5–7 business days
Refunds are processed within 5–7 business days once the returned item is received and inspected.
The policy
Everything in detail
General return window
Customers may request a return or exchange within 30 days of receiving their order.
Items must be unused, unworn, and in original condition with all tags and original packaging intact.
Return postage for change-of-mind returns and exchanges is the customer's responsibility. Where an item is faulty, damaged or incorrect, Motrox pays the return postage.
Where returns go
Australia and New Zealand: returns go to our Australian returns address.
United Kingdom and the EU: returns go to our UK returns address.
Other countries: change-of-mind returns go to our Australian returns address at your cost; please contact us first. For faulty or incorrect items we'll ask for photos and, where sending the item back would cost more than it's worth, refund or replace it without a return.
We send you the right address when you contact us to start a return, so please don't post anything before you hear from us.
Sizing
All orders are processed strictly according to the size selected at checkout.
Size charts are provided on every product listing — please measure carefully before ordering.
Size-related returns are accepted within 30 days of delivery.
For personalised size advice, message us before ordering — we're happy to help.
Colour
Minor colour variations may occur due to lighting and screen calibration — this is normal.
If the colour significantly differs from product images, submit a claim with clear photos within 30 days of delivery.
If a replacement in the correct colour is unavailable, a full refund will be issued.
Custom-made & personalised products
Custom-made and personalised products are non-refundable and non-exchangeable for change of mind once production has commenced. They remain covered by the Australian Consumer Law if they are faulty or not of acceptable quality.
If we fail to produce the item to your provided specifications, you will be eligible for a full replacement or refund.
Order cancellations
Stock items: you can cancel any time before your order is dispatched and receive a full refund.
Made-to-measure and custom orders: cancel within 24 hours of placing the order and receive a full refund.
After 24 hours, but before cutting has begun, a 25% deduction applies to cover the materials already allocated and the production slot reserved for you.
Once cutting has begun, a made-to-measure order can no longer be cancelled — the leather has been cut to your measurements and cannot be used for anyone else.
Please email us as soon as possible if you need to cancel, and we will confirm in writing which stage your order has reached.
Stock — before dispatchFreeFull refund
Custom — within 24 hrsFreeFull refund
Custom — before cutting25%Deduction
Nothing in this section limits your rights under the Australian Consumer Law.
Damaged or incorrect items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos.
We ask for 48 hours so we can lodge any carrier claim quickly. Contacting us later does not take away your rights — see "Your Australian Consumer Law rights" above.
Once approved, a replacement will be shipped at our expense — no cost to you.
Refunds
Refunds processed within 5–7 business days once the returned item is received and inspected.
If delivery exceeds 29 days from payment confirmation and you no longer wish to wait, you are entitled to a full refund.
Shipping charges are non-refundable unless the item was damaged or sent incorrectly.
Shipping & import duties
Free shipping on all orders within Australia.
Leather gear, Kevlar hoodies and shirts ship free worldwide. For other items, international shipping is shown at checkout.
International shipping charges are non-refundable unless the item was damaged or sent incorrectly.
Import duties and taxes are included for Australia, New Zealand, the United States, the EU, the United Kingdom and Canada: nothing more to pay on delivery.
Other countries: your country may charge import duties or taxes on delivery. These are set by your local customs and paid by you.
Returns
Need to start a return?
Email us with your order number and we'll take care of you quickly.
Race Suits
Jackets
Hoodies
Shirts
Pants
Kids Gear
Gloves
Leather