FAQs

Got questions? We’ve got answers

Everything you want to know about Motrox gear, shipping, fit and more

Still have questions?

Message us and we will get back to you.

We reply within 24–48 hours

About Motrox

Who is Motrox Australia?

Motrox is proudly Australian-owned and inspired by the fearless spirit of Australian riders.
Our gear is designed right here in Australia, drawing from the wild Outback, coastal winds, and endless highways.
We craft every suit with the needs of Aussie riders in mind ,tough, reliable, bold.
Because riding here isn’t just transport, it’s a way of life.

What makes Motrox gear different?

Motrox isn’t just gear — it’s a legacy.
Our products are designed in Australia to handle our toughest terrains — from burning desert
roads to freezing mountain passes.
Built to match the spirit of Aussie riders, tested against the demands of real-world riding, and
crafted for freedom.

Do you offer custom suits?

Yes!
We believe every rider deserves a suit as unique as their story.
Customise your race suit with your choice of colours, logos, sizing adjustments, and personal
details.
Ride your own road. Wear your own legacy.

Why should I trust MOTROX?

Because we’re riders too.
Motrox was built by Australians who live for the open road.
We design, test, and stand by every product we offer — because when you ride with Motrox,
you're not just buying gear.
You're joining a brotherhood of freedom, courage, and mateship.

Are MOTROX products suitable for all weather conditions?

Absolutely.
Motrox gear is designed in Australia, inspired by the extremes of our climate — from blistering
Outback heat to sudden coastal downpours.
Our suits are built tough, breathable, and weather-adaptive, giving you confidence to ride yearround, rain or shine.
Wherever the road takes you, Motrox rides with you ,ready for every season, every adventure.

What sets MOTROX apart from other motorsports brands?

Motrox isn’t just another gear company, it’s a spirit born from Australia’s wild roads and
fearless riders.
We are proudly Australian-owned, with gear designed to handle the toughest conditions this
country can throw at you.
Every suit, every stitch is built for real riders chasing real freedom not boardroom trends.
Where others follow fashion, Motrox follows the horizon.
We don’t just protect riders .we empower legends.


Ordering & Payment

How can I place an order?

Ordering is easy at Motrox.
Our online store is fast, secure, and built for riders who don’t like to waste time.
Simply browse, select your gear, and checkout knowing you're backed by an Australian team
committed to making your experience seamless.

What payment methods do you accept?

We accept all major payment methods:
• Visa
• MasterCard
• American Express
• PayPal
• Afterpay
• Apple Pay

Is it safe to order from your website?

Absolutely.
Motrox.com.au uses advanced encryption technology to keep your payment and personal
details safe, so you can shop with complete confidence.

Shipping & Delivery

Where do you ship?

Motrox is an online-only retailer — we do not have a shopfront or a pickup point. Every order is delivered by courier.

Whether you’re riding in Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Newcastle, Wollongong, Central Coast, Gold Coast, Sunshine Coast, Hobart, Darwin, or regional centres like Orange, Bathurst, Dubbo, Wagga Wagga, Albury, Tamworth, Armidale, Coffs Harbour, Port Macquarie, Toowoomba, Ballarat, Bendigo or Geelong, we deliver Motrox gear straight to your door.

We also ship internationally — including New Zealand and select global destinations.

How long does shipping take?

• Australia: 7–10 business days for textile and Kevlar gear
• Australia: 15–19 business days for leather and made-to-measure
• International: times vary by destination
(Allow extra time during peak seasons or rural deliveries.)

Do you provide tracking?

Yes!
You’ll receive a tracking link as soon as your order is dispatched — so you can watch your new gear race its way to you.

Returns & Exchanges

What’s your return policy?

We back our gear with Aussie pride.
If you’re not completely satisfied, you can return or exchange your purchase within 30 days of receiving it.
• Items must be in original condition.
• Custom suits are non-returnable unless faulty (due to their personalised nature).
• Return postage is the buyer’s responsibility unless the item is faulty.

How do I arrange a return?

Email us at contact@motrox.com.au with your order details.
Our friendly support team will walk you through it — no worries.

Do you offer discounts for bulk orders?

Yes, we do.
If you're ordering for a team, club, dealership, or event, Motrox offers special pricing for bulk orders.
Because mates who ride together, ride stronger — and we’re here to support that spirit.
Contact our team at contact@motrox.com.au to discuss your needs, and we’ll tailor a package that suits your journey.

What are your customer support hours?

Our customer support team is available Monday to Saturday, 9:00 AM to 6:00 PM (AEST).
We’re here to help you gear up, answer questions, and make sure your Motrox experience is
nothing short of legendary.
Drop us a line anytime — if we miss you after hours, we’ll get back to you first thing the next
business day.

Are MOTROX products certified for safety?

The armour fitted to Motrox gear is CE certified to the EN 1621 standard for motorcycle impact protectors, supplied in Level 1 or Level 2 depending on the product and the level you select.
We describe the armour as certified because the armour is what carries the certification. We do not claim whole-garment CE certification, and we do not claim an independent abrasion rating for the garments themselves.
Our garments are built from protective materials — full-grain cowhide and sheepskin leather, D-600 Cordura textile and aramid (Kevlar) reinforcement — and are constructed for riding, but the certification referenced on this site is armour certification.

Can I customise my Motrox suit with my own logos or colours?

Absolutely.
Motrox offers full customisation options — from colours and logos to name patches and sponsor designs.
Your gear should tell your story. Ride your identity with Motrox Custom.

How do I know what size to order?

We make it simple.
Our detailed sizing guide is available on every product page, or you can reach out to our team for personalised fitting advice.
When your gear fits right, you ride fearless and that’s what Motrox is all about.

Do you ship internationally?

Yes, we proudly ship Motrox gear worldwide.
Whether you're riding through the Aussie Outback or the streets of London, Motrox rides with you.

How long does it take to receive a custom order?

Custom orders typically take 15–19 business days from design approval to delivery.
Good things take time — and great suits take craftsmanship.

What if my gear doesn’t fit right when it arrives?

No worries.
We offer easy exchanges on standard-size items within 30 days.
Your satisfaction, your comfort, and your safety are our top priorities.
(Custom orders are final, but we work closely with you upfront to ensure perfect fit.)

How can I stay updated on new releases and promotions?

Join the Motrox family by subscribing to our newsletter or following us on social media.
Be the first to know about new drops, exclusive offers, and limited-edition gear.

Does Motrox sponsor racing teams or individual riders?

We sure do.
Motrox supports emerging talent and local legends who embody the fearless spirit of Australian
riding.
Reach out to contact@motrox.com.au — we’d love to hear your story.

What if an item I want is sold out?

Our gear moves fast — just like our riders.
If something's sold out, contact us to check estimated restock dates or reserve your spot on the next run.

Is there a warranty on Motrox products?

All Motrox products come with a 12-month limited warranty against manufacturing defects.
Ride confidently knowing we stand behind what we build.

Can I cancel or modify my order after placing it?

We move fast — but if you catch us before dispatch, we’ll do our best to adjust your order.
Contact contact@motrox.com.au as soon as possible for assistance.

Promotions & Discounts

Do you offer any discounts?

Sure do.
Join our newsletter crew for early access to promos, first looks at new gear, and special offers
reserved for our Motrox family.

Do you offer sponsorships?

Motrox backs riders with heart.
If you live to ride and ride to inspire, drop us a line at sponsorships@motrox.com.au.

Support

Need help?

Real riders. Real support.
Reach out anytime:
• Email: contact@motrox.com.au
• Live Chat: Available Monday–Saturday

Still have questions?

Message us and we will get back to you.

We reply within 24–48 hours